frequently asked questions

Can I use HealiCrystal® mats and cushions on the floor or bed?

Absolutely! Our mats are versatile and can be used on any flat surface, including beds, massage tables, and floors..

What mat size should I get to sleep on?

We recommend the 71” x 24” size for sleeping. However, if you tend to move around during the night, you may want to consider the 75” x 32” mat for more space and comfort.

How can I burn calories?

Using our mat and cushion at higher settings can provide similar benefits to cardiovascular exercises. For reference, an hour of cardio can burn up to 500 calories. Setting the infrared heat between 122F-140F (50C-60C) will raise your heart rate, boost metabolism, increase energy, and improve blood circulation on a cellular level. You can also utilize the sauna effect for calorie burning by setting the temperature to 158F and covering your body with a regular or foil blanket. This will provide sauna-like benefits, including sweating and detoxification. Please keep the sauna usage reasonably under one hour and remember to stay hydrated by drinking plenty of water before and after.

Are HealiCrystal® mats and cushions protected against EMFs?

Absolutely! Our mats are designed with advanced EMF-shielding technology. We use industry-leading double insulated wiring and a copper mesh layer for additional EMF filtering. Additionally, our mats are grounded for enhanced EMF protection.

How long can I use HealiCrystal® mats and cushions?

You can use our mat for short or extended periods, including overnight use. It's entirely up to your personal preference. For extended or overnight use, we recommend setting the temperature at a low or comfortable level.

If I have a serious illness, can I still use HealiCrystal® mat and cushion?

If you have any preexisting conditions or serious medical conditions like heart disease or hypertension, we advise consulting with your doctor before using this or any other medical device.

Can I use my mat and cushion overseas?

While our mats and cushions are designed for use with 110V power in the USA and Canada, you can still use them overseas with a suitable power converter.

How is 20 lbs of gemstones so affordable?

The affordability of our mats and cushions is due to our sourcing strategy. We purchase large quantities of certified gemstones, allowing us to offer our mats at a fraction of the cost compared to buying smaller quantities. We pass on these savings to our customers without compromising on quality.

Can I wash and protect my mat and cushion?

To protect your mat and cushion and prevent any potential mess, we recommend fully covering them with a towel, bed sheet, or cover. If you need to clean your mat or cushion, simply unplug it and use a damp towel. For deeper cleaning, unplug the mat or cushion and gently wipe them with a damp cloth using a small amount of soap. Rinse off the soap residue with a damp cloth and let the mat or cushion air dry.

What should I do if there's a smelly spill on my mat or cushion?

Here are some steps to follow:

- First, unplug and turn off the controller to ensure safety.

- Use paper towels or a soft, dry cloth to absorb as much excess moisture as possible.

- Take multi-surface cleaning wipes and thoroughly wipe the affected area.

- For any lingering odor, spray an odor remover on the damaged area from a distance of 6-8 inches. Allow the mat to dry completely in a well-ventilated area.

- Once the mat is dry, turn it on and set the temperature to the maximum setting. Let it run for 30-60 minutes without covering it to allow for proper ventilation. Remember not to leave the mat unattended during this process.

- If the odor persists, you can carefully rinse the affected area of the unconnected mat under a shower stream. Be cautious to minimize water exposure to adjacent areas.

- Repeat steps 2-5 and then use a blow dryer from a reasonable distance to ensure the mat is completely dry.

- By following these steps, you can effectively address and eliminate any unpleasant smells caused by spills on your mat.

I have a slight headache after using the mat or cushion. What should I do?

If you experience a slight headache, it could be a sign of detoxing too quickly and dehydration. To alleviate this, try using a lower temperature setting on the mat or cushion and make sure to drink more water. It's important to enjoy the process and prioritize your wellness at a comfortable pace.

Can I fold my mat for storage or transport?

Absolutely! Our mats are designed to be foldable, but it's important to fold them inward at the predetermined folding points. Keep in mind that frequent folding may expedite the mat's aging process, so fold it only as necessary to preserve its longevity.

Can I use HealiCrystal® mats for my pets?

Many dogs and cats absolutely love HealiCrystal mats and enjoy basking in the cozy warmth they provide. However, it's important to ensure that your pet doesn't scratch, bite, or chew on the mat's cable, controller, or the mat itself. It's a good practice to keep a close eye on your pet to prevent any damage to the mat, as damaged mats can pose electrical hazards to your furry friend.

If you plan to use the mat for your pets, consider getting an additional waterproof cover to safeguard it from any unexpected accidents. This way, you can preserve the original cover that comes with the mat for your own use.

When your pet uses the mat, it's advisable to set it to low or medium levels to maintain a comfortable warmth unless your veterinarian recommends otherwise. Many pet owners have noticed that their pets feel fantastic, become more active, and have improved appetites after using HealiCrystal mats.

Is it safe for me to use FIR mats or cushions after having an organ transplant?

People who have undergone any kind of organ transplant should avoid using FIR mats or cushions.

Is it safe for babies and kids to use the mats or cushions?

For newborns and young children, it's best to avoid using the heat. Children can use the mat with careful consideration and under the guidance of a doctor, under the supervision of adults, and on low heat modes or using negative ions only.

Is it safe for pregnant women to use the mat or cushion?

Pregnant women should avoid using the FIR mat in heating mode. It's important to consult with a physician before use. However, using the mat for negative ions only may be a suitable option.

Is it safe for me to use the mat or cushion if I have a pacemaker or defibrillator device?

Mats that offer magnetic field therapy could potentially interact with pacemakers. FIR mats generate internal body heat. Patients with pacemakers should refrain from using both unless specifically advised by their cardiologist. However, they can safely use the mat in negative ions mode without heating.

Is it safe for me to use the mat or cushion if I have diabetes?

People with diabetes can use the FIR heat, but it's essential to exercise caution. Initially, it's necessary to have supervision and consult with a doctor to determine the most suitable mode. Following the recommended heat level, duration, and frequency of sessions is crucial.

Is it safe for me to use the mat or cushion if I have silicone implants?

Silicone implants can be affected by infrared rays, so it's important to take some safety precautions if you're lying directly on the mat with implants. However, medical-grade silicone used in implants typically has a melting point well above 392°F (200°C), so it's unlikely to be harmed by infrared rays. Nevertheless, it's a good idea to consult your surgeon and possibly a representative from the implant manufacturer to confirm before using the mat.

Is it safe for me to use the mat or cushion if I have titanium staples?

Metal pins, rods, artificial joints, or any surgical implants typically reflect far infrared waves and aren't heated by this system. However, it's essential to consult your surgeon before using FIR heat. Some of our customers have titanium implants and have not reported any issues. Nonetheless, if you experience pain near any of these implants, it's important to stop using the Infrared mat or cushion.

I'm using transdermal medication; can I safely use the heating mat or cushion?

If you're using transdermal patches, it's important to consult your doctor. The absorption rate of transdermal medication can be affected, and sweating may cause the adhesive to come off your skin.

Is it safe to use the HealiCrystal® mat or cushion on the highest heat setting?

If you're looking for higher heat, you can opt to cover your body with an additional mat or blanket, while keeping your head uncovered and outside the heated area. Some customers have shared that this approach helps improve their quality of life and promotes a more active lifestyle by reversing hypothermia and restoring normal body temperature.

Where do the far infrared rays (FIR) originate from?

It's a natural and distinctive quality of amethyst, jade, tourmaline, and various other crystals and stones to release far infrared radiant heat when they're warmed.

Do the mat and cushion generate negative ions when they are not plugged in?

Our mats and cushions naturally produce negative ions through amethyst, tourmaline, and other stones, as well as special anion layers within the mat. The crystals and negative ion layers can generate between 500-1500 ions per cubic centimeter of air when the mat is heated by its heating system or even by your body warmth when you lie on an unpowered mat. When there's no one on the mat, it may emit around 200-300 ions per cubic centimeter.

My mat or cushion doesn't have a negative ion button. Does it still produce negative ions?

Even if the mat or cushion doesn't have a specific button for negative ions, the crystals and negative ion layers can still generate up to 2500 ions per cubic centimeter of air when the mat or cushion heats up through its heating system or even from your body warmth when you lie on an unpowered mat or cushion.

Does the mat or cushion emit far infrared rays when it's not plugged in?

When the mat or cushion is unplugged, the crystals harness your body's heat to produce far infrared rays. As the crystals warm up, they emit rays in the 'crystal' wavelength range, typically between 4 and 15 nm. Naturally, the more heat the crystals receive, the more rays they release.

What temperature should I use when I'm just getting started with my mat and cushion?

Our user guide provides general advice, but when it comes to using the mat, the choice of time and temperature is up to you as you become more familiar with it. Pay attention to how you feel at different temperature settings, and use that feedback to adjust the temperature for your next session.

Typically, people find pleasure in using Far Infrared mats and cushions anywhere from one hour at a high temperature to 12 hours at a warm temperature daily. Others prefer to use the mat every other day or even just 1-2 times per week. It's a comfortable process, and you can set the temperature according to your preference. A warm temperature is often sufficient to reap the benefits. You can consult your practitioner or doctor for guidance based on your specific conditions, or you can experiment to see which types of sessions provide you with the most benefits.

Usually, customers begin with the lowest or medium temperature settings and shorter sessions lasting 20-30 minutes to gauge their body's response. Over time, and as you become more comfortable, you can gradually increase both the temperature and the duration of your sessions.

If you're an experienced sauna user, you might start with the maximum temperature setting or even use two mats (a sandwiched procedure), but we always recommend consulting with your doctor first.

Remember to stay well-hydrated by drinking plenty of water before, during, and after your sessions to avoid feeling a dry mouth.

What temperature level do you suggest for sleeping through the night?

In general, it's a good idea to select a temperature that suits your comfort.

If you're just starting out with the mat and want to give sleeping on it a try, a slightly warm, comfortable temperature range of 98°F-110°F is recommended, avoiding excessively high temperatures. It's also a good practice to use a thick protector and add extra layers of towels or sheets to enhance comfort and reduce any pressure from the stones. As your body becomes accustomed to the crystals, you can gradually remove these layers one by one.

As a general guideline, consider higher temperatures for shorter periods of use and lower temperatures for longer sessions. And don't forget to stay well-hydrated by drinking plenty of water, juices, or herbal teas to prevent dehydration.

Should I drink water when using the mat or cushion?

Using the far infrared mat or cushion extensively can deplete your body's reserves of minerals and electrolytes. However, if you maintain a well-balanced diet and stay adequately hydrated while using the mat or cushion, you're unlikely to develop mineral or electrolyte deficiencies during occasional sessions at low or moderate levels a few times a week.

But if you're using the mat or cushion at high levels and sweating profusely, remember that it's essential to drink water to replenish electrolytes. Hydrate before your session, after it's over, and if needed, during your time on the mat or cushion. If sweating is your goal, hot herbal teas might be a better choice than cold drinks.

Do I need to protect my groin, genital area, and testicles when using a heating mat or cushion?

For individuals in good health without conditions like diabetic neuropathy or reduced sensitivity to temperature, it's important to be aware that there are certain parts of the body that can be oversensitive to heat. Unless specifically recommended by a healthcare professional, you should avoid placing these sensitive areas on the heated surface of the mat or cushion.

If you're trying to support fertility, it's advisable to completely avoid applying heat to the testicles and genital areas. Sleeping on the mat at a low heat level, taking an occasional hot bath or shower, typically poses no harm. However, it's best to steer clear of directly applying heat to the testicular area using a heating pad or a high-heat infrared cushion unless it's for voluntary contraception, and even in that case, it should be under the guidance of a healthcare professional.

Is it safe to rest my head on the mat or cushion?

The key thing to remember is that your head should stay off the heated area when the mat is hot. The cushion is designed for use on the neck area at high temperatures and can be used under the head, but it's best to do so at lower temperatures or for a limited time. Resting your head on the mat can be beneficial for the photon function, but it's crucial NOT to look directly at any bright light.

How frequently can I use my HealiCrystal mat or cushion, and for how long each time?

You're free to use your mat as long as it suits your comfort. You can use it whenever you like, whether that's a few times a week for 30 minutes or longer, even up to 12 hours a day. If you're aiming for a strong sweating sauna-like effect, opt for the highest temperature that's comfortable for you and cover yourself with a blanket or another mat. If you're seeking relaxation and comfort, set the heat to medium levels, not exceeding 110°F-120°F.

My mat or cushion feels too firm. What should I do?

If you're considering lying on the mat for an extended duration or using it for sleeping, it's a good idea to gradually adapt your body to the pressure from the crystals. Here's a simple guideline to make it more comfortable: Start with shorter sessions and take it slow. There's no need to push your body too hard from the start. Instead, gently increase the pressure over time.

Begin with around half an hour and add 5-10 minutes every other day, for instance. If you experience any discomfort or pain, it's a sign that you should reduce the time spent on the mat. For added comfort, you can also use the HealiCrystal® cover.

To create a 'softer' feel on the mat, we recommend placing multiple layers of cotton or bamboo sheets, towels, or the special washable protective cover (included in your HealiCrystal® set) on top of your mat or cushion, particularly if you're using it for high-heat sessions that induce sweating. It's important to ensure full coverage; if you only cover part of the mat, it may interfere with the temperature sensors, leading to variations in reported temperatures that may require calibration.

As your body becomes accustomed to the mat and the pressure from the crystals, you can gradually remove these extra layers, one at a time.

Can I put a cover on my mat or cushion? Will the heating rays and ions still pass through?

Absolutely, feel free to cover it up! Just make sure to cover the entire mat. If you only cover part of it, it might mess with the thermo sensors, and they could start giving the controller mixed signals. Nobody likes a thermostat with an identity crisis! It might even demand a recalibration.

As for those far infrared rays, they'll happily pass through towels or sheets made from natural materials like cotton or bamboo. Of course, if you go too thick with the layers, some of the heat might play hide and seek. But no worries, you can simply crank up the heat to compensate for any losses.

Now, if you're planning to use the mat for some red light therapy, it's best to let it shine without any covers. Let your mat bask in that red glow!

Can I use HealiCrystal® mats and cushions on a memory foam mattress or on a hardwood surface?

Our mats have heat-reflective layers that direct heat upward, but it's worth noting that the bottom of the mat can also become warm. If you're using it on a bed, mattress, or hardwood floor, we suggest placing a towel underneath to protect the surface.

How should I use HealiCrystal mats and cushions during the summertime?

Traditionally, crystals in Asia were used to help stay cool in the summer and warm in the winter. Our mats and cushions can do the same. In the summertime, simply avoid using the heat settings, and you'll feel fantastic. The mat or cushion will absorb any excess heat from overheated parts of your body and then distribute it as far infrared rays to areas of your body that may need more warmth.

How can I clean my HealiCrystal® mat or cushion?

To keep it clean, simply use a slightly damp cloth – avoid washing the mat, cushion, or any of the controllers. Make sure to clean your mat or cushion only when it's powered off and the controller is unplugged from the socket. If you use our cover or even just a cotton or bamboo towel to cover your mat and cushion all the time, you may not need to clean them at all. For a thorough self-cleaning and disinfection, you can leave your mat or cushion on high heat for one hour each week.

Is it okay to sleep on the mat?

Unlike some mats that are limited to 30-60-90 minute sessions, HealiCrystal® mats and cushions are built to be used continuously for up to 12 hours. Whether you want to sleep on the mat all night with lower heat settings in the winter or use the negative ion mode during the summer, you're good to go.

I'm a Reiki healer or a massage professional. What's the best initial session to ensure my clients experience immediate benefits?

Starting with 30 minutes of high heat levels is a great way to begin for your clients in good health. It's typically enough time to fully enjoy the benefits of the mat. Be sure to preheat the mat by placing a blanket on top of it beforehand. It might take up to an hour for the mat to reach its maximum heat level.

However, for elderly clients, it might be more suitable to start with longer sessions, ranging from 1 to 2 hours at medium heat.

Can I use a pillowcase on the HealiCrystal® cushion without affecting its features?

To relieve pressure from the crystals, you can use a regular white cotton pillowcase (or even multiple layers of them) on the pillow. This won't interfere with the ions or far infrared crystal rays. Like the amethyst mats, our cushions can absorb excess body heat and then distribute it as infrared rays to the areas of your head and neck that may need more warmth..

Is something wrong with my mat or cushion? It doesn't get hot when I touch it on the high heat setting.

The mat shouldn't feel hot to the touch unless you put a thick blanket over it. Amethyst stones emit heat, and the surface typically stays warm. So, it's normal not to feel the heat just by touching the surface. When you lie on the mat, your body will absorb the heat, and you'll start to feel it.

Is it normal for my controller to warm up when I heat up my HealiCrystal mat or cushion?

It's perfectly normal for the controller to warm up when the mat or cushion is heating, and the negative ions function is activated.

I set the temperature to 70°C on my mat or cushion, but it quickly switches back to 28°C. Is there something wrong with it?

When you turn the dial, the first number you see is the temperature you want to reach. In a moment, you'll notice another number; that's the current surface temperature. If you keep turning the dial, you'll return to the desired temperature. Once you stop turning and set it, the controller display will show the current temperature again. As the mat heats up, you'll see the current temperature gradually rise.

The tubes at the bottom ends with crystals, and about one to two inches on both the left and right sides, feel cooler. Is there something wrong with my mat?

All HealiCrystal® heating mats use a very safe design with double silicone and Teflon® insulated heating wires placed beneath multiple layers. To ensure extra electrical safety, the heating wires are positioned slightly away from the edges of the mat. As a result, the end tubes with crystals are heated indirectly by the adjacent stones. The longer the mat heats up, the warmer the end tubes and edges will become. This may give the initial impression that not all stones are equally hot. Rest assured, this is completely normal and has no impact on the mat's functionality whatsoever.

Why is the surface temperature of the mat or cushion so low and fluctuating so much?

If you leave your mat or cushion uncovered, the heat escapes into the air. To ensure optimal performance, it's important to always use a protective cover or a thick blanket when preheating. When covering the mat or cushion, make sure to cover the entire surface. Partial coverage can potentially cause issues with the heat sensors, disrupt the controller thermostat, and affect temperature calibration.

Because of its multi-layered design, it can take up to an hour for the covered mat to reach its highest temperatures. Once you cover the mat to trap the heat, the temperature becomes more consistent. If the temperature doesn't reach its maximum level, try lying down on your amethyst mat. Your body's weight will press the top crystals against the internal heat layer, allowing the mat to reach its maximum temperature of 160°F.

The crystals release heat rapidly when preheated. To see the difference, cover the mat with a pillow and check the temperature underneath after 10 minutes – you'll be pleasantly surprised by the results.

What should I do if I accidentally spill something on the mat or cushion?

Don't worry, even if water gets on the mat, there are additional waterproof layers inside to protect it. It will be safe to use once it's completely dry. After it dries out, turn the mat on, but don't lay on it. Keep it on high heat for a couple of hours to make sure it's working properly. Just be sure it's fully air-dried before attempting to turn it on.

My cushion is too firm. What should I do?

You can make your cushion softer by simply removing the cushion cover with the stones and heating elements. There's a zipper on the backside of the cushion cover. The case containing the crystals is the most valuable part of the cushion. Typically, the zippered opening is large enough to take out the inner heat-resistant foam from the crystal case. Once you have the crystal case without the insert, you can replace it with a standard sleeping pillow or shredded foam filler. Some customers even use eggshell mattress pad material for added comfort, which you can easily find on Amazon. A product like this, priced at just a few dollars with free shipping, can make the cushion much softer. Many of our customers find it works exceptionally well for those who prefer to sleep on the crystal cushion.

My mat or cushion isn't heating up. What should I do?

The most common reason for this issue is a poor connection. Ensure that the plug with the connector from the controller is securely connected to the mat's terminal socket. The easiest way to resolve this problem is to follow these steps:

  1. Disconnect the plug of the controller from the socket on the mat.

  2. Disconnect the plug from the mat's connection terminal.

  3. Reconnect the mat tightly.

  4. Plug it back into the power socket.

Make sure that the power socket is functioning properly; you can test it with another device. However, if reconnecting to a working power socket doesn't resolve the issue, it's likely a problem with either the controller (more probable) or the mat's internal heating system or temperature sensors. Unfortunately, such issues can sometimes result from improper use, like standing or dancing on the mat, or heating it in a folded condition. Occasionally, power spikes can also cause these faults, so for added durability, consider connecting the mat through a voltage regulator or surge suppressor.

If troubleshooting doesn't help, please contact us at for further assistance and possible replacement.

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