sales tax

The prices you see on this website don't include US sales taxes.

Right now, we only apply Sales Tax if your shipping or billing address is in Florida. However, tax laws can change, and it's possible that other states may require us to collect sales taxes for their shipments in the future. If you didn't pay Sales Tax when buying a product, it's your responsibility to pay the Tax.

shipping policy

At HealiCrystal, each of our products is crafted with precision by highly skilled specialists and undergoes rigorous testing throughout the manufacturing process. Following assembly, our products undergo a meticulous 35-point quality check to ensure top-notch quality. These tests cover various aspects, including EMF insulation, heat levels, heating duration, size, weight, packaging, stone quality, negative ion levels, infrared properties, and several other measurements. Before shipping, all our products go through one more round of testing.

Once you place an order, we recheck the product(s) before sending them to you. You might notice that the box appears to have been opened before; this is because we conduct another quality check and include additional printed materials.

Despite our commitment to producing exceptionally durable products with an industry-leading low defect rate and a triple-stage quality control process, we offer a risk-free 90-day trial and hassle-free warranty coverage for up to 2 years.

At HealiCrystal, we want to ensure a smooth process for orders of $2,500 or more. When you place an order exceeding $2,500, one of our friendly HealiCrystal representatives will reach out to you via email or phone to confirm the details. If for any reason we can't get in touch with you, or if the contact information provided is incorrect, we'll temporarily hold the order until we hear back from you. Your satisfaction is our priority!

To ensure the safe and timely delivery of your product, HealiCrystal exclusively partners with top national and international carriers for shipping. Once your order leaves our warehouse, you'll receive a confirmation email containing tracking information, allowing you to keep an eye on your package's journey.

While we're always ready to assist with any shipment issues to the best of our ability, once a package departs from our warehouse, there's often limited action we can take. If you encounter delivery problems or notice issues in the tracking information, please reach out promptly to make a claim with the carrier and inform us of the situation within 3 days. After this 3-day period, claims can only be processed with a valid police report.

Please take note of the following terms and conditions regarding shipments:

• It's the responsibility of customers to contact the shipping carrier if any changes are needed for the shipment.

• If a customer requests to cancel an order after it has shipped, they must refuse the shipment upon delivery. Otherwise, the customer will be responsible for shipping the product back at their own cost.

• We offer expedited shipping for all orders at an additional cost. With expedited shipments, customers can typically expect delivery within 2-3 days (depending on location) after the order leaves the HealiCrystal warehouse. Please note that expedited shipping is not available for international orders.

• Customers are responsible for providing accurate contact information. If a shipment-related issue arises and we cannot reach the customer, HealiCrystal cannot be held liable for any associated costs.

• In cases of multiple unsuccessful delivery attempts, the customer is responsible for reaching out to the local shipping office to arrange for delivery. If the delivery ultimately fails, resulting in the product's automatic return to our warehouse, the customer is responsible for any associated return fees. Your understanding and cooperation are greatly appreciated.

return policy

HealiCrystal offers an extensive warranty program, and we want to ensure that you have a smooth experience when using it. To make the most of our policies, it's important to follow the correct procedures. Please find below the return policies for each of our warranty programs.

At HealiCrystal, we keep a record of every serial number for all sales, returns, exchanges, and warranties. It's crucial to adhere to our return and exchange policy guidelines to avoid voiding your warranty.

Before diving into the specifics of each warranty program's return policies, please take note of the following general points about our Return Policy:

• If you're sending a unit back at your own expense, make sure to provide the return tracking information to a HealiCrystal representative. Failure to do so may result in delays in the return process.

• When returning a gemstone mat that needs to be folded, please fold it inwards and follow the predetermined folding locations (medium mats fold in half, full-sized mats fold into thirds). Mats that aren't folded correctly will be considered misused.

• In the event of an issue during the return shipping process, it's the customer's responsibility to file a claim with the shipping carrier and notify HealiCrystal about the problem.

At HealiCrystal, we reserve the right to void any warranty or deny support in exceptionally rare cases involving customer dishonesty, scams, false publications, or abuse directed toward HealiCrystal and its personnel. We appreciate your understanding and cooperation.

Limited Warranty Return Policy

HealiCrystal includes a limited 1-year warranty with every purchase of a wellness set that protects against manufacturing defects when used under normal conditions and in accordance with instruction and common sense. In the case of a manufacturing defect, the customer can receive a replacement of the same product as long as they are still within the warranty period (terms and conditions may apply).

Initiating a Warranty Claim

Customers must first contact HealiCrystal’s support team to initiate a warranty claim. The customer must provide all relevant information related to the claimed defect. The customer may be asked to provide either photo or video documentation.

Order number, order confirmation, or any valid proof of purchase as well as the product’s serial number must be provided.

The issue may be resolved through troubleshooting.